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Info | Frequently Asked Questions

  1. What is your turnaround time?
    We turnaround most jobs within 3-7 working days, depending on our workload and the volume of your order.
  2. How are images delivered?
    We provide a secure download link so you and your team can access the images instantly. The link remains active for 3 months. If preferred, we can also supply images on physical media such as CD via NZ Post, with additional charges applied.
  3. How are products returned?
    We prefer that you arrange to pick up the products.
    Or, we can return your products via Courier, additional charges will apply to your invoice.
  4. What about the right to use the photo?
    You have the full right to use the images once you have paid for them. You can use them whenever and as much as you want.
  5. What is the background option?
    We shoot most of our products on white or natural grey background. If you need something photographed on a different type or colour background please contact us to discuss your project.
    If you require a seamless white background (background removal / clear-cut / clipping path / cut-out), our post production artist can provide Expert Digital Retouch — see Additional Services on our Pricing page.
  6. What kind of products can you photograph?
    We are specialists in tabletop product photography. However, we also photograph furniture and clothes. Please contact us if you are unsure about this.
  7. What file formats do you provide?
    We provide JPEG for web images, and JPEG for high resolution images as default, but we can also provide PNG, PDF, PSD, EPS & TIFF if you request so in your order. We shoot original images in RAW format for image quality.
  8. Do you provide Foodstuffs & Woolworths compliant photography?
    Yes. We specialize in supermarket compliant product photography that meets Foodstuffs and Woolworths retail standards. Our images are tailored for catalogue, shelf, and ecommerce use, ensuring they meet strict retail guidelines.
  9. What resolution will my photos be?
    Our default low resolution images (for web use) are 800 × 600 pixels. High resolution images are produced with full frame cameras at 47 cm wide by 31 cm high at 300 dpi, larger than A3 size, ensuring exceptional detail and print quality.
  10. Extra stuff & Photoshop effects?
    Reflections and more advanced retouching can be done upon request. Contact us about any special requirements that you might have.

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